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About Us

Who We Are

The boardrooms of Fortune 500 companies weren’t built on trends — they were built on truths. One truth still stands: Exceptional customer experience isn’t a checkbox — it’s survival.

WorkUS wasn’t born from buzzwords or fads. We come from 60+ years spent in the trenches of real-world customer experience, operations, manufacturing, and logistics.

We didn’t rise on promises of magic, but on quantifiable impact:

  • Optimizing global contact centers.
  • Engineering OEM solutions with precision.
  • Delivering logistics resilience.
  • Embedding AI and CRM technologies that move the needle.

Industries like Health and Wellness, Travel, Telecommunications, Warehousing & Logistics, and Direct Sales have trusted us for the results they could measure. We are agility personified, adapting fast, solving smart, scaling strong.

Above all? We are human. Behind every service, every solution, every line of code — we never forget: business is built on relationships. Your vision is our mission. Your success, our obsession.

Our Culture

Culture isn’t a poster at WorkUS. It’s the fuel behind everything we do. We don’t just value collaboration — we expect it. We forge our teams in the crucible of high-performance, where diverse ideas collide, pressure creates innovation, and every voice matters.

Forget cookie-cutter slogans. Here, open communication, relentless grit, and shared accountability drive us forward. We measure success not by awards (though we have them), but by the loyalty we earn — client by client, project by project. Empowered teams empower customers. That’s our belief.

We walk alongside our clients — not just delivering services, but helping build legacies of lasting customer love and business impact.

Our Story

It started with a simple question. A team of seasoned executives — with deep experience in customer care, support optimization, operational scaling, engineering, and logistics — came together and asked:
What if there was a better way to build client success, end-to-end?

Their complementary strengths weren’t theoretical — they were battle-tested across direct sales, travel, health and wellness, and telecommunications.

From that meeting of minds, WorkUS Global Solutions was born:

  • Strengthening loyalty through Contact Center Outsourcing,
  • Elevating brand trust through Customer Experience Consulting,
  • Streamlining frontline operations through Customer Service and Contact Center Consulting,
  • Engineering product resilience through OEM Engineered Solutions,
  • Safeguarding operational continuity through Warehousing & Logistics.

Human-centric, data-driven, operationally resilient — WorkUS builds measurable success stories, from first customer interaction to full operational scale.

Our Promise: Embrace the Infinite

We don’t offer scripted journeys or one-size-fits-all solutions. We architect resilience, scale loyalty, and turn ambition into measurable, end-to-end impact — across customer experience, operations, manufacturing, logistics, and technology.

Engineering Outcomes, Not Just Experiences

Whether it’s designing contact center journeys, optimizing support models, or engineering manufacturing solutions, we deliver measurable value — not just emotional resonance.

Optimizing Performance with Data and Discipline

From call quality analytics to manufacturing precision and logistics planning, we optimize performance at every operational touchpoint.

Amplifying Brand Trust Through Execution

Every service — whether in customer care, CX design, OEM assembly, or warehousing — reinforces your brand’s promise through consistent delivery.

Partnering for Scalability and Resilience

We scale customer service operations, manufacturing output, and fulfillment models intelligently as your business evolves.

Driving Innovation That Works

We integrate AI, CRM, automation, and real-time insights to future-proof customer engagement, operations, and supply chain performance.

Leadership

Kimberley Hayes — Founder and CEO, WorkUS Solutions

Kimberley Hayes is a seasoned executive with over 25 years of leadership across global customer care, operations, manufacturing, and logistics. Her experience spans managing teams across 28 countries and 17 languages, with a proven track record in building scalable, customer-centric organizations in industries such as direct sales, health and wellness, travel, telecommunications, and warehousing.

An award-winning customer champion and operational strategist, Kimberley is recognized for driving business startups, revenue growth, operational resilience, and innovation through AI and CRM integrations. With multiple Stevie Awards and features in leading business publications, Kimberley founded WorkUS Solutions to integrate contact center excellence, OEM engineered solutions, and supply chain agility — empowering businesses to embrace infinite possibilities and achieve measurable growth.

Our Team

WorkUS Solutions is built on a foundation of specialized expertise across every critical stage of the business journey.

Our leadership team brings decades of experience across Contact Center Outsourcing, Customer Experience Consulting, Customer Service and Contact Center Consulting, OEM Engineered Solutions, and Warehousing & Logistics — seamlessly integrating operational excellence with customer-centric strategy.

With deep backgrounds in performance management, engineering innovation, Six Sigma quality standards, and market expansion strategies, our experts align customer experience, operations, and supply chains into powerful engines of business growth.

At WorkUS, we don’t just support the customer journey — we architect it, protect it, and scale it across industries.

Embrace the Infinite. Turn Ambition into Execution.

Build customer loyalty, engineer operational resilience, drive business growth. Transform customer experience, manufacturing, logistics, and technology into end-to-end competitive advantage. WorkUS designs, delivers, and scales solutions that create measurable, lasting success.

Discover Why WorkUS

Industries

Health & Wellness
Travel
Telecommunications
Warehousing & Logistics
Direct Sales

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